CPIM Practice Exam

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What does a process flow diagram illustrate?

A summary of customer feedback
The interactions between stakeholders
Steps and tasks within an operations process
The financial performance of the process

The correct answer is: Steps and tasks within an operations process

A process flow diagram is a graphical representation that outlines the steps and tasks involved in an operations process. It illustrates how a process works by showcasing the sequence of activities, decision points, inputs, and outputs, providing clarity on the flow of tasks from start to finish. This visualization helps in understanding how different elements of the process interact, identifying inefficiencies, and facilitating improvements. While the other options mention aspects related to customer feedback, stakeholder interactions, and financial performance, they do not describe the primary function of a process flow diagram, which focuses specifically on illustrating the operational flow of tasks within a given process.